Refund Policy
At Groton Technologies, we prioritize delivering high-quality digital solutions that meet your needs. However, we understand that sometimes things don’t go as planned. That’s why we offer the following refund policy to ensure your satisfaction:
- Satisfaction Guarantee: If you’re not satisfied with the services we’ve delivered, just reach out within 14 days of receiving the final product. We’ll take the time to review your concerns and make every effort to address them. If we can’t meet your expectations, we’ll offer you a full refund.
- On-Time Project Delivery: We understand the importance of deadlines. If we don’t deliver your project on time, we offer a full refund. Keep in mind that delays caused by factors outside our control (such as client delays or content issues) are not eligible for refunds.
- How to Request a Refund: If you wish to request a refund, simply get in touch with our support team at info@grotontechnologies.com and provide a clear explanation of your concerns. We’ll review the situation and, if your request is approved, we’ll process your refund through the original payment method within 7-10 business days.
- Non-Refundable Services: Certain services like consultations, ongoing maintenance, or marketing campaigns may not be eligible for refunds. Please make sure you’re satisfied before moving forward with these services.
- Custom Work: For custom web design and development projects, once the work has begun, we may not be able to provide a full refund due to the nature of the work involved. In some cases, we may offer a partial refund depending on how much progress has been made.
By using our services, you agree to this refund policy. Our goal is to provide you with a smooth experience, and we’re here to address any concerns you may have.
HOW TO CONTACT US
If you have any questions or concerns, feel free to contact us at: info@grotontechnologies.com
